Refund policy
This is a reference translation. The Japanese version is the authoritative text.
Every item in this store is made to order, one at a time, from the image you upload. For that reason we cannot accept returns or exchanges for change of mind.
In the following cases, please contact support@naminol.com within 14 days of delivery, with photos of the item and of the box, packing material and shipping label it arrived in (please keep those for 14 days, as we need them to check).
- The item arrived damaged, soiled, or with a printing fault.
- You received a different item from the one you ordered.
If your order has not arrived by the upper end of the delivery estimate shown under “Time of delivery” in the Legal Notice, please contact us within 14 days of that date.
In either case, once we have checked, we will normally remake the same item and send it to you at no charge. If remaking is not possible we will refund the full amount, normally to the payment method used for the purchase.
The following are not treated as printing faults.
- A difference in colour between your screen and the print (caused by display settings and the nature of printing). A clear colour error is treated as a printing fault.
- Blur, grain or noise caused by the resolution of the image you uploaded (the product page warns you when an image is low resolution).
- What you placed or typed in the design editor (typos, text running off the edge, and so on).
If an item is returned to us because the address you entered was wrong or incomplete, or because delivery was refused, it is not eligible for a remake, a reshipment or a refund. If it is returned because nobody was there to receive it and the holding period expired, we will remake and resend the item, but the return shipping is at your expense.
Cancelling an order: we cannot cancel an order once payment is complete, because production is arranged immediately. If we are unable to produce or ship your order, we refund the full amount without you having to ask.